Key Tips for Traveling Safely, Comfortably, and Without Surprises

As a partner agency, we know that your client is also our client. That's why we're sharing a comprehensive guide so you can prepare each passenger with confidence and professionalism. Below, you'll find practical recommendations to resolve frequently asked questions and anticipate any setbacks.

✈️ #1: FLIGHTS

We recommend that your passengers reconfirm their flights 24 hours before travel.

Schedules can change even on the same day. It's important to check the airline's website or app to verify the flight number, gate, and updated status.

Arrival at the airport:

• International flights: Arrive at least 3 hours early.
• Domestic flights: Arrive 2 hours early.

Check-in:

• We suggest checking in online to choose a seat and avoid lines.
• Bring your boarding pass, printed or on your phone.

Baggage:

• Checked baggage (hold): Maximum 23 kg (50 lb) per passenger (check each airline's conditions).
• Carry-on baggage: One piece of baggage weighing up to 8-10 kg with standard dimensions (e.g., 55 x 40 x 20 cm), plus one personal item (backpack, purse, or laptop).
• Label bags inside and out.
• Carry essentials (documents, medicines, chargers, and a change of clothes in case your main bag goes missing) in your carry-on bag.
• Liquids: Liquids in carry-on baggage must be in containers of up to 100 ml, all inside a 1-liter clear plastic bag.

🛂#2: VISAS AND PASSPORTS

Passport:

• Must be valid for at least 6 months from the return date.

Visas:

Check if the destination requires them based on the passenger's nationality.

Visa Types and Processing:

Europe (Schengen Area)

For many European countries, Latin American citizens (such as Panama, Colombia, Peru, Chile, among others) do not require a tourist visa if their stay is less than 90 days.

However, in mid-2025, the ETIAS, an electronic authorization similar to the US ESTA, will come into effect and will be mandatory for entry into the Schengen Area.

E-Visa

Some countries require an electronic authorization that must be processed before travel.

• ESTA for the United States
• eTA for Canada
• e-Visa for Turkey or India

These visas are not issued at the airport. They should be applied for at least 2 or 3 weeks in advance to avoid inconveniences.

Visa provided by the operator

In destinations such as Egypt or Dubai, we rely on the support of our local operators, who pre-process visas and either issue them to the passenger upon arrival or provide them electronically a few days before travel, as appropriate. It is important that the passenger submits all required documentation on time so we can coordinate this process smoothly.

Tip: Suggest that your passengers bring printed and digital copies of their passport and visa, and keep hotel reservations and departure tickets on hand for immigration.

🚖 #3: TRANSFERS

It is important that the passenger is clear about:

• Meeting point (e.g., which airport exit).
• Name of the local operator or company.
• Whether the service is private or shared.

Arrival transfer:

• Look for the representative with a sign or logo. If they are not present, call the emergency number on the voucher.

Departure Transfer (Return to the Airport):

• Confirm the exact transfer time with the hotel and be ready at least 10 minutes beforehand, with all luggage.

🏨 #4: HOTELS

Key Recommendations:

• Have your booking number or pager handy.
• Check-in from 3:00 PM / Check-out until 11:00 AM (at most hotels).
• Inquire about luggage storage if there are any wait times.

Upon arrival, we suggest checking:

• Room type, view, location (high/low).
• Included services: Wi-Fi, pool access, gym, etc.
• If there are local taxes or security deposits.

Some hotels may require a credit card or cash deposit as a guarantee.

🥐 #5: BREAKFASTS

• Inform the hotel in advance of any dietary restrictions.

🚌 #6: BUSES

Suggestions for your passengers:

• Keep ID handy.
• Stick to schedules and respect stops.
• Bring water, snacks, a light coat, and entertainment.
• Wear comfortable clothing.
• Do not leave valuables in the hold or on the bus during stops.
• Always carry essentials in a carry-on backpack.

🗺️ #7: TOURS

• Punctuality: Many operators do not allow changes or refunds for late arrivals.
• Confirm the meeting point, ticket type, and whether it includes a guide/entrance fees/food.
• Wear comfortable clothing, appropriate footwear, sunscreen, and some cash.

#8: TIPS

Tip: Always carry local currency.

Service tips:

• Tour guides: $3 to $5 per day/person.
• Drivers: $2 to $3.
• Porters: $1 to $2 per bag.
• Waitresses: $1 to $2 per night.
• Restaurants: 10–15% if not included.

⚠️ Important: In some countries (such as Japan, Australia, or certain Scandinavian countries), tipping is not common or may even be frowned upon, while in others (such as the US, Egypt, or Morocco), it is almost mandatory. Check in each case whether tips are included or not.

#9 Clothing according to destination

Appropriate clothing can make a big difference to the travel experience:

Warm climates:

• Light clothing, sandals, swimsuit, hat, sunscreen. Wear more formal attire for dinners.

Cold Climates:

• Thermal coat, layered clothing, hat, gloves, waterproof footwear.

Conservative Culture:

• Clothing that covers shoulders and knees. In temples, wear a scarf. Avoid transparent clothing or offensive messages.

Luxury Hotels/Cruises:

• Some venues require a formal or semi-formal dress code.

Final Recommendation

We encourage you to clearly share this information with your passengers before the trip. This way, they travel prepared and relaxed, and you can provide an even more professional service.

Remember: if you have any questions or unforeseen events, we are here to assist you.

Thank you for your trust. We work with you to offer unforgettable travel experiences.